SUNIL KUMAR KATIKIA

Currently spearheading data analytics initiatives to optimize cloud operations and enhance business intelligence, guiding projects from conceptualization to advanced analytical solutions.

• Developed and deployed 10+ real-time dashboards in Looker Studio and Tableau, significantly improving visibility into cloud operations and ensuring SLA compliance.
• Automated KPI and Jira reporting processes, resulting in a 40% reduction in manual effort and enhancing data accuracy across multiple teams.
• Analyzed over 100K Jira records to identify critical process inefficiencies, leading to a 15% reduction in support backlog and improving operational flow.
• Collaborated with global teams across the US and UK to strategically align analytics projects with product roadmaps and support objectives, ensuring cohesive data-driven development.
• Led comprehensive audit and governance efforts for BI solutions, ensuring strict adherence to data privacy and compliance standards across all platforms.
• Managed end-to-end analytics project lifecycle, from initial scoping and requirement gathering to final delivery, solving complex business problems with tailored basic to advanced analytical approaches.

Drove significant analytical product innovation and client engagement by leveraging AI-led insights and optimizing project delivery for enterprise solutions.

• Spearheaded the delivery of 15+ Proof-of-Concept (PoC) projects utilizing Fosfor Decision Cloud, effectively driving AI-led insights and demonstrating value for enterprise clients.
• Collaborated cross-functionally with pre-sales, product, and DevOps teams to define critical MVP success criteria and ensure robust client infrastructure readiness.
• Optimized PoC setup time by 30% through streamlined deployment and RCA workflows integrated with JIRA, accelerating project initiation and reducing resource expenditure.
• Delivered daily usage reports and interactive dashboards for 5+ key clients, directly influencing product adoption strategies and enhancing user engagement.
• Translated complex analytical outputs into compelling business narratives and strategic recommendations, enabling informed decision-making for CXO-level stakeholders.

Provided critical data analysis and visualization to empower sales teams and optimize customer engagement strategies through real-time insights.

• Created and implemented real-time Power BI dashboards integrated with GCP, empowering 20+ sales teams with immediate, data-driven insights for improved decision-making.
• Designed and deployed comprehensive reports for performance tracking, product visibility, and detailed customer segmentation, enhancing strategic marketing efforts.
• Analyzed cart abandonment trends, directly influencing UI/UX improvements that led to a measurable 12% increase in customer retention.

Developed robust reporting systems and ETL processes to enhance data visibility and operational efficiency for a global client base.

• Built dynamic Crystal Reports dashboards from diverse datasets, significantly enhancing data visibility across finance and operations departments.
• Developed and maintained robust ETL processes, ensuring reliable data integration and supporting comprehensive reporting systems for a multinational retail client.
• Improved dashboard refresh reliability by 25%, directly reducing reporting delays across departments and ensuring timely access to critical business intelligence.